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Customer Advisor

Vacancy Details

Salary: Grade 3 £15,189 - £16,998 pa
Job Type: Temporary - Part Time
Vacancy Group: Customer Services
Category: Customer Services
Closing Date: 4/30/2014
Date Posted: 4/16/2014
Reference: 451636


Customer Advisor



Customer Services


1 x 18 hours

1 x 20 hours

1 x 37 hours


Temporary - 26/9/14


Grade 3 £15,189 - £16,998 pro rata pa



We are looking to recruit temporary Customer Advisors to
provide a customer focused service for the citizens of Sheffield within
the Councils Customer Service Centre by responding effectively,
efficiently and in a timely manner to basic, detailed and complex
customer enquiries by working in partnership with other parts of the
Council and external service providers. You will be required to work
from various sites to meet the needs of the service and to work a
rotating shift system to cover the centre opening hours currently 8am -
6pm. You need to be committed to providing high quality Customer
Service, seek solutions to problems, be flexible and work as part of a
team. We have a number of vacancies covering various hours. For informal
enquiries please contact Kerry Chilton Cutts on 0114 2053201 Interviews
and assessments will take place week commencing 12th May 2014

We welcome enquiries from everyone and value diversity in our workforce.


As a member of the Two Ticks – Positive about Disabled People’ scheme, we encourage applications from disabled people. We guarantee an interview for all disabled candidates, who meet the minimum criteria of the job description and to consider these applicants on their abilities.


It is not enough to tick that you are disabled on the monitoring form, if you are disabled and feel this applies to you, please let us know by quoting:- “I am eligible for a guaranteed interview under the two ticks scheme” on your application form at the bottom of the “Suitability for the Job” section. Please make sure this is written as a separate paragraph to make sure it does not get lost in the content of yourapplication.


Sheffield City Council is currently undertaking a pay and reward review. As part of the review, the salary for this post may be subject to change. Please see Sheffield City Council Website, Working for Us for more details.  


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